Refund Policy

Please read our cancellation and refund policy carefully before making payments. Important: By making a payment through our online portal, you agree to these terms and conditions.

No Cancellation

• Once a payment has been made, cancellations are not permitted by the customer.

Duplicate/Wrong Payments

• Duplicate Payments: In the event of a duplicate payment, the customer must submit a formal refund request.
• Wrong Payments: For a wrong payment, the customer may request to have the amount adjusted to the correct consumer number.
• Submission: These requests can be made in person at our customer care center or via email at [email protected] or [email protected] .
• Required Documentation: All requests must include:
  • Proof of transaction or reference number
  • A copy of the relevant bank statement
  • A valid government-issued photo ID

Non-Refundable Payments

• All payments are non-refundable.
• However, in exceptional cases, the management reserves the right to evaluate and approve a refund at its sole discretion.

Refund Processing Time

• Initiation: Approved refunds will be initiated within 5–7 working days.
• Gateway Processing: Once processed, the payment gateway (BillDesk) will forward the refund to the issuing bank in batches.
• Account Credit: The actual credit to the customer's account may take approximately 8–9 working days, depending on the policies of the issuing bank.

Policy Updates: The organization reserves the right to modify this policy at any time, and any changes will be effective immediately upon being posted on our website or made publicly available.